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Remodeling or Building Got a project going or finished... Got a question... |
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#1
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Appliance Report: CS Kudos All Around
On Thanksgiving Day I discovered that my water heater was not operating. Some quick troubleshooting found that the pilot monitor had failed. This little device is an electronic version of the old thermocouple that was used for ages to make sure that the pilot was burning, and if it doesn't "see" the flame, it shuts the gas off. It's a high tech widget on basic non-powered gas units (does not plug in to 120).
I had installed this WH in Dec 2011. I got it from one of the commercial plumbing supply houses ( either Coburn's or Morrison can't recall) and it's a State Brand. It has a Six year warranty. On Friday after Thanksgiving I called State and was surprised in several ways. 1. They answered the phone on a "holiday", with a pleasant American accent. 2. She took the serial number, my brief description of the problem and of my test as sufficient proof of an issue. 3. She told me the part number I needed. 4. She said they'd ship it to me if I wanted, but suggested that 5. I could contact Coburn Supply locally and if they had it on hand, I could give Coburn a provided reference number and Coburn would give me the part. Coburn's was closed, of course. 6. Monday, I called Coburn's, explained all and he said no problem, let me see if I've got one... Couldn't find it though the computer showed one on hand. He said he'd dig and call me back. 7. A few minutes later, he called back. Couldn't find the lost one, but he said his competitor (Morrison) had one sitting on the Will-Call counter for me and that he (Coburn's) would get it sorted out through State. Just go pick it up. 8. I did and it's back together working like a champ. 9. The replacement is actually a "kit" consisting of the entire burner assembly and a stupid-simple swap out. 10. Here's the most surprising bits: No-one, among the two vendors and the manufacturer, EVER ASKED: Where did you buy it? When did you buy it? For a receipt. For any proof of purchase. "Are you a plumber?" To have a service guy look at it. I feel like I received some real old-style customer service. They learned that a product of theirs had failed. They knew from the serial number when it was built and that it was in warranty. They took care of it. I will recommend State brand water heaters from now on. Sent from my iPhone using Tapatalk
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I'm not saying it was your fault. I said I'm blaming you. Ricky it's only metal, we can out think it..... Simplicate, never Complify http://www.FraZzledEgGs.com Rhetorical Questions.... Who Needs 'em? ... Famous Tripod
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#2
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That's refreshing.
They listened and helped you get it back working.
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Hi I'm Tom. Darned if I can remember anyone else's name. MDCGA The Road Goes On Forever... To Ride is Life... In search of the Doof 43. . . . ....... . . Colorado Motel Wreckers 2012 ... Midnight Riders of The Beartooth 2013... |
#3
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State is made in Ashland City, TN. It was my great pleasure and honor to fly for the owner for 9 years before he died from cancer. At the time they held a 30% market share which is unheard of. They also made all the Kenmore brand for Sears and Maytag. The company has since been sold to a larger corporation but they are still one of the finest and make the best storage type water heaters in the world.
Sent from my iPhone using Tapatalk
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gaZinTa OF THE YEAR 2007 gaZinTa OF THE YEAR 2015 |
#4
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I put in a State electric hwt when I built my house...22 years later, I figured I better replace it...mostly because I thought the inside would be gunked up with iron from my well...
when I cut it open, there was no gunk...should have left it...
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Dave................... Some Mornings I Wake Up Grouchy.....others, I Let Her Sleep |
#5
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It's nice to hear there are still companies that believe in true customer service.
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------------------------------------------------ I know you think you understood what I said, but I'm not sure you realize that what you heard is not what I meant." [
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Sounds like a great product with awesome customer service. Woot!
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-Patti- |
#7
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Quote:
I guess I know what my next water heater will be. The one that was already in the house when I bought it lasted almost 25 years after I bought the house. I wonder how long this newer one will last?
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April 13, 2016 -- The day Richard was speechless. May your hands always be busy, May your feet always be swift. May you have a strong foundation When the winds of changes shift. May your heart always be joyful, and may your song always be sung, May you stay forever young! --Bob Dylan |
#8
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Writing this down. Getting ready to build. I'll look for a State dealer in East Texas.
RED
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If at first you don't succeed then skydiving definitely isn't for you - Steven Wright |
#9
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Outstanding.
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Kimber |
#10
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I'm my 20 plus years in the plumbing business, State water heaters were the only tank type water heater I sold.
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Bob "Turd Herder" Sh!t doesn't stink unless ya' poke it! Deut 23:12-13 (How to sh!t in the woods) |
#11
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State water heaters have always had a class 1A reputation.
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Tom "Age is a case of mind over matter. If you don't mind, it don't matter."...Satchel Paige "Mother Nature may dictate I grow older but there ain't nothin' nor nobody can make me grow up." ..Me |
#12
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And, THANK YOU Rick, for not calling it a "hot water heater"!
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Bob "Turd Herder" Sh!t doesn't stink unless ya' poke it! Deut 23:12-13 (How to sh!t in the woods) |
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