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#1
12-15-2010, 10:02 PM
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FirstGear customer service.
Excellent! They earned a customer for life. Last week I was up in Virginia and had to stop for an emergency restroom break, in my rush to get off the bike and get out of the Thermo one piece suit I tore the main zipper out. I e mailed them and told them it was not a defect, but my stupidity, and asked how to get it repaired. They promply e mailed me back and said send it back for repair, no charge.
They earned a customer for life. Good to see service like this still exist today.
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