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#1
04-30-2010, 09:58 AM
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Tourmaster Customer Service
Tuesday, getting ready to ride home from work, I went to zip up my jacket and the zipper pull broke off in my hand. It was a little frustrating because I really like the jacket and I was going to have to spend the money to get a new zipper put in. So Wednesday, I filled out the feedback form, respectfully, on their website. Thursday morning on the way to work, the zipper pull on the left sleeve broke off. Grrrr.
Thursday afternoon I get an e-mail from Tourmaster, they're replacing the jacket. I hadn't even told them about the second zipper. Not even an argument, just let us know the size and color and we'll process the RMA. Wow. I also want to point out that they're a new sponsor of the Ride for Kids this year. 
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Tom                    
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#2
04-30-2010, 10:19 AM
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Wow. That's great service. Above and beyond.
__________________
Tony, not big on social graces...   So long for now RedRider Nine-mile skid, on a ten-mile ride, Hot as a pistol but cool inside. Like I told ya, what I said, Steal your face right off your head. 1965------2006             
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#4
04-30-2010, 11:57 AM
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That's the way it should be, and glad to hear it is.
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<'))))))>< Greg
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